Next-generation Business Process Management (BPM)—Achieving Process Effectiveness, Pervasiveness, and Control
The range of what we think and do is limited by what we fail to notice. And because we fail to notice that we fail to notice there is little we can do to change until we notice how failing to notice shapes our thoughts and deeds. —R.D. Laing Amid the hype surrounding technology trends such as big data, cloud computing, or the Internet of Things, for a vast number of organizations, a quiet, persistent question remains unanswered: how do we ensure efficiency and control of our business operations? Business process efficiency and proficiency are essential ingredients for ensuring business growth and competitive advantage. Every day, organizations are discovering that their business process management (BPM) applications and practices are insufficient to take them to higher levels of effectiveness and control. Consumers of BPM technology are now pushing the limits of BPM practices, and BPM software providers are urging the technology forward. So what can we expect from the next